Being a small business doesn’t mean you can’t provide your customers a wide range of goods and services. As a top-secret cleared technology-driven company, Immersive Concepts always strives to enhance, increase, and improve upon our service offerings. Our core competencies have grown throughout the years and we’re proud to be able to service our customers in more ways than one, and always with a white-glove approach. From Unified Communications, Construction Services, Project and Program Management, and Network Consulting, to name a few, our team stands at the ready to address the most complex of customer requirements.

Unified Communications


We prove Unified Communications support through standards-based products & applications to empower clients to function more efficiently, enabling mission-critical communications across departments.

  • UC Planning and Business Assessment
  • UC Solution Design
  • UC Mobility
  • UC Implementation, Integration, and Optimization
  • Deployment and Multivendor Integration
  • Evaluation and Optimization
  • Pilot Planning and Deployment

System and Application Integration


We Integrate Information Technology Systems by aligning business operations with the latest and most technology-based in order to improve performance, across multiple departments.

  • Network Design, Implementation and Integration
  • Security design, implementation and Integration
  • Infrastructure provisioning and Optimization
  • Data Center Design and Build
  • Data Center Consolidation and Migration

Virtualization Solutions


Custom Virtualization Solutions are a viable alternative that can reduce costs significantly by maximizing the utilization and ROI of the existing IT Infrastructure – including Servers, Storage, and Networking.

  • Virtualization Planning and Business Assessment
  • Capacity Planning of Server Virtualization and Consolidation
  • Distributed Virtualization Design and Deployment
  • Server Virtualization Administrative Management
  • Deployment Automation and Management
  • Customer & Stakeholder Feedback Automation Support Services

Project Management and Program Support


Project Management and Program Support activities are critical to the success of complex, high-impact, and time-sensitive projects within any organization. Immersive Concepts remains the “go-to” partner of choice for numerous Federal, State, and local agencies as well as Commercial customers. Our PMP Certified Project and Program Managers bring years of experience providing mission-critical, superior solutions in a wide range of technical and non-technical arenas.

  • Agile Development Methodology
  • Rational Unified Process
  • Business Case Analysis
  • Requirements Engineering
  • Use Case Development
  • Concept of Operations Development
  • Risk Assessment
  • Methodology and Process Support
  • Resource Coordination
  • Budget Administration and Procurement

Performance Management


Get visibility into your current and historical business performance metrics to make informed decisions and continuously improve your service performance. With Immersive Concepts’ expert services and flexible development solutions, you can maximize your Performance Management strategy to ensure it is relevant today and primed for the future.

  • Strategy Thinking and Planning
  • Change Management
  • Business Process Engineering
  • Human Capital Management
  • Customer and Stakeholder Analysis
  • Balanced Scorecard
  • Leadership Development

Technical Documentation Support


Our Technical Documentation process begins with the customer and the customer’s requirements. Our staff conducts thorough analysis and discussions with our customers before any work is begun, to ensure that we understand what needs to be communicated, how, and to what audience.

  • Project Plans
  • Requirements Documentation
  • Developer Documentation
  • Interface Development
  • Wiki Development
  • Test Plans
  • Metadata Documentation
  • User Guides
  • Policy and Procedures
  • Installation and Configuration Manuals
  • White Papers
  • Technical Proposals

Help Desk Support


At Immersive Concepts, we not only provide our customers with white-glove service and support, but we also offer the same award-winning assistance to your customers too. Our Help Desk services can free up your staff and enhance your customer’s experience.

  • Project Management / Program Support
  • Unified Communications
  • Performance Management
  • Virtualization Solutions
  • Network Consulting
  • Technical Documentation Support
  • System and Application Integration

Network Consulting


Immersive Concepts not only helps you build and optimize your network environment but provides informed advice on the latest technology and innovation to get you to your desired state. We help you enhance the way your people work, collaborate and engage with your customers to provide brilliant user experiences.

  • Existing Infrastructure Review
  • Internal Vulnerability Assessment
  • Analyzing Future State Requirements
  • GAP Analysis and Risk Evaluation
  • Report Finding and Recommendations
  • Ongoing Compliance Support Services

Configuration and Change Management


As we look to mature enterprise computing eco-systems, Governance activities are critical to establishing accountability, control, and decision points that will drive informed decision-making, and be supported through audit, to ensure that enterprise-wide solutions are being implemented. Immersive Concepts prides itself in providing Enterprise Change Management and Configuration Management Services and Solutions in TS Cleared environments.

  • Configuration and Change Management Operations (CCMO)
  • Internal Vulnerability Assessment
  • GAP Analysis and Risk Evaluation
  • Existing Infrastructure Review
  • Continuous Monitoring (CM)
  • Analyzing of Future State Requirements
  • Report Finding and Recommendations
  • Common Control Services (CC)
  • Data Services (DS)
  • Unified Technical Review (UTR) Board
  • Engineering and Configuration Review Board (ECRB)
  • Release Management Board (RMB)
  • Audit and Verification (AV)
  • Ongoing Compliance Support
  • System Training, Support and Maintenance

Construction and Interior Solution Services


Immersive Concepts provides Construction and Interior Solutions Services for Government and Commercial customers alike. Immersive boasts a bonding capacity of $25 million, and a professional team with the hands-on experience to tackle any customer’s construction requirement.

  • Construction Management Support
  • General Contracting and Construction Management Services
  • Building Renovations and Upgrades
  • Electrical Engineering and Low Voltage System Installations
  • Resource Coordination
  • Design/Build and Integration of AV Infrastructure
  • Interior Design: Planning, Integration, Furniture Layout / Installation
  • Acoustical Engineering Solutions: Sound Quality Evaluation, Sound Masking
  • Space Planning
  • Furniture Design and Construction

Facility Management


Immersive Concepts provides a wide range of Facility Management functions to support our customer’s cleared and uncleared needs. As Facility Management evolves, our team recognizes the importance of working alongside our customers to ensure current and future mission-critical needs are addressed in order to their operations moving forward.

  • Inventory Management and Logistical Support
  • OSHA Compliance
  • Mailroom support
  • Operations and Maintenance
  • Emergency Management and Business Continuity
  • Management of Systems and Software
  • Facility Management Plan
  • Customer Relationship Management

Training Support


Immersive Concepts understands the inherent challenges that must be addressed in order to produce, deliver and maintain superior, results-oriented, easily understood and acted upon courseware. Our training support experts deliver successful training sessions in the classroom, online and via self-service formats, design/develop/implement/manage and consistently improve training exercises, and deliver active knowledge transfer/skills testing that ensures end-users have the knowledge and skillsets to actively address the challenges they are asked to tackle, 24/7/365.

  • Needs Assessment
  • Curriculum Development and Design
  • User Guides, Visual Aids, and other Handouts
  • Administrative and Logistical Support
  • In-Person or On-line Training Delivery
  • Training Plan Management
  • Conversion of Course Curriculum to E-learning Platform

Excellence:

Immersive Concepts has assembled an exceptional team of consultants and professionals with many years of experience in both the government and the private sector. All are trained and certified on the latest technology and program management techniques. This blend of experience enables Immersive to meet a wide range of challenging and complex customer requirements.